Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Mentora Education Pty Ltd (ACN pending) ("Mentora", "we", "our", or "us"), an Australian company, governing your access to and use of the Mentora platform available at mentoraeducation.com.au and any related applications or services (collectively, the "Platform").

By creating an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

You must be at least 18 years of age to create an account. By agreeing to these Terms, you represent that you are 18 or older.

2. Description of the Platform

Mentora is an AI-powered educational platform that helps teachers, tutors, and homeschooling families generate lesson plans, unit plans, worksheets, and syllabi aligned to the Australian Curriculum (ACARA). The Platform uses artificial intelligence to create educational content based on information you provide about your students and learning objectives.

3. Accounts and Registration

3.1 Account Creation

To use the Platform, you must register for an account by providing accurate, current, and complete information. You agree to keep your account information up to date.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at admin@mentoraeducation.com.au if you suspect any unauthorised use of your account.

3.3 One Account Per User

Each account is for a single user. You may not share your account credentials with others or allow others to access the Platform through your account.

4. Subscriptions and Payment

4.1 Plans

Mentora offers free and paid subscription plans. The features available to you depend on your selected plan. Pricing details are available on our website and may be updated from time to time.

4.2 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. All prices are in Australian dollars (AUD) and include GST where applicable. Payments are processed securely by Stripe.

4.3 Cancellation

You may cancel your subscription at any time through your account settings. Your access to paid features will continue until the end of your current billing period. We do not provide refunds for partial billing periods.

4.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) that cannot be excluded, restricted, or modified.

5. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform in any way that violates any applicable Australian law or regulation;
• Input any sensitive or identifying student information that is not necessary to generate educational content;
• Use the Platform to generate content that is offensive, discriminatory, defamatory, or otherwise harmful;
• Attempt to gain unauthorised access to any part of the Platform or its related systems;
• Reverse engineer, decompile, or disassemble any part of the Platform;
• Use automated scripts, bots, or scrapers to access the Platform;
• Resell or sublicense access to the Platform without our written consent; or
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

6. AI-Generated Content

6.1 Nature of AI Content

The Platform uses artificial intelligence to generate educational content. AI-generated content is provided as a starting point and may not always be accurate, complete, or appropriate for your specific circumstances. You are responsible for reviewing, adapting, and verifying all AI-generated content before using it with students.

6.2 Professional Judgement

Mentora is a tool to assist educators — it does not replace your professional judgement. You remain solely responsible for the educational content you deliver to students and for ensuring it meets applicable curriculum requirements and the individual needs of your students.

6.3 Curriculum Alignment

While we strive to align content with the Australian Curriculum (ACARA) and relevant state and territory curricula, we make no warranty that all generated content will be fully aligned at all times. Curriculum frameworks are subject to change; always verify against current official sources.

7. Intellectual Property

7.1 Our Intellectual Property

The Platform, including its software, design, logos, trademarks, and all underlying technology, is owned by or licensed to Mentora and is protected by Australian and international intellectual property laws. You may not copy, reproduce, or distribute any part of the Platform without our written consent.

7.2 Your Content

You retain ownership of the information you input into the Platform (e.g., student profiles, session notes). By inputting this information, you grant us a limited, non-exclusive licence to use it solely to provide the Platform services to you.

7.3 Generated Content

AI-generated content (lesson plans, worksheets, unit plans, etc.) produced for your account is yours to use for your own educational purposes. You may not resell or redistribute AI-generated content as your own product or service without our written consent.

8. Student Data and Privacy

As an Educator using the Platform, you are responsible for ensuring that any student-related information you enter complies with applicable privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, state and territory education privacy obligations.

You must not enter personally identifiable information about students (such as full names, dates of birth, or contact details) that is not necessary for the educational purposes of the Platform. Please refer to our Privacy Policy for further details on how we handle data.

9. Disclaimers and Limitation of Liability

9.1 Platform Provided "As Is"

To the maximum extent permitted by law, the Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law and other applicable law, Mentora's total liability to you for any loss or damage arising from your use of the Platform (whether in contract, tort, or otherwise) is limited to the total fees paid by you to Mentora in the 12 months preceding the claim.

Mentora is not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, data, or goodwill.

9.3 Consumer Guarantees

Nothing in these Terms limits your rights under the Australian Consumer Law. If Mentora fails to comply with a consumer guarantee, your rights include requiring us to fix the failure or, if it is a major failure, to choose a refund or replacement.

10. Indemnification

You agree to indemnify and hold harmless Mentora, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

11. Termination

11.1 By You

You may terminate your account at any time by contacting us or using the account deletion option in your settings.

11.2 By Us

We may suspend or terminate your account immediately, without notice, if we believe you have breached these Terms, if required by law, or if your account has been inactive for an extended period.

11.3 Effect of Termination

Upon termination, your right to access the Platform will cease. We may retain certain information as required by law or our Privacy Policy.

12. Modifications to the Platform and Terms

We reserve the right to modify the Platform or these Terms at any time. We will provide reasonable notice of material changes by email or by posting a notice on the Platform. Your continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising under or in connection with these Terms, without prejudice to any right to seek urgent injunctive relief in any jurisdiction.

We encourage you to contact us in the first instance to resolve any dispute informally before commencing legal proceedings.

14. General

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Mentora in relation to the Platform.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor in business.

15. Contact Us

If you have any questions about these Terms, please contact us: